Customer Service Quality At Comcast Corporation Essay

Customer Service Quality Lack of good quality customer service can have a negative impact on any company, from fast food restaurants to large corporations with call centers. Looking at Comcast Corporation as a specific example of poor customer service quality, we will identify the source of the negative impact and provide different options for improvement of quality within the call center. Comcast Corporation started out as a small cable company and grew tremendously to the number one company in internet and cable providers. This growth is directly correlated to the risks CEO Brian Roberts has taken throughout the years such as buying smaller cable companies, successfully acquiring investors to back the corporation, and at times learning from past mistakes. With a company this big, problems are going to arise, but at what cost does a lack of quality in the customer service department ultimately bring? Bad news travels a lot faster than good news, but if a company already stands in the number one position, is upper management truly concerned? Business Insider’s article â€Å"The 15 Worse Companies for Customer Service† rated Comcast #4. â€Å"The second-lowest-ranked cable service.† (Nisen, 2013) This refers to the television service alone, however, both internet and cable received low scores. Comcast has lost hundreds of thousands of TV subscribers , due to online streaming of shows with the use of Hulu and Netflix. Would a high quality of customer service give customers theShow MoreRelatedComcast Corporation : Case Analysis1190 Words   |  5 PagesManagement Case One Comcast Corporation Dante Cummings May 22, 2015 Comcast Corporation is Pennsylvania-based organization, which was established in 1963 and operates in the cable communication industry. The company is considered to be one of ?the largest providers of video, high-speed internet and voice services to residential and business customers in the United States? (Clients1.ibisworld.com, 2015). Currently, the company provides services to 22.4 million video customers, 22 million high-speedRead MoreComcast Corporation : A Diversified Mass Media Company1106 Words   |  5 PagesThe company selected is Comcast Corporation. This is a diversified mass media company headquartered at Philadelphia, Pennsylvania. It is the world s largest broadcasting and Cable Company in terms of revenue. The generic strategy being followed by Comcast Corporation is differentiation. It provides high quality service which is unique. It also develops, produces, markets, and distributes content through unmatched breadth of media platforms. 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The Impact Of Public Education On The Advancement Of Women...

The role of public education in the advancement of women’s rights and ideas within Canada is incredibly influential. Contemporary public education brings together the guidance and wisdom of instructors with the modern ideology of Canadian youth to create a hotbed of political discussion. With the guidance of a feminist teacher, a classroom can be transformed into a politically savvy force, pushing for the progression of women within Canadian society. Through my studies and volunteer activities, I have and will continue to influence generations of learners in Canada to think critically about the state of women’s rights, and to contribute to feminist progress within our society. The influence of public education within Canadian society is a major reason why I have chosen to pursue a degree in secondary education, with a major in biological sciences and a minor in visual arts. By actively speaking against socially constructed dichotomies, such as those between arts and sci ences, and between the heightened importance of men in comparison to women in society, I will influence the most radically progressive generations of learners to use their political power to push for the advancement of women within Canadian society. As a queer woman pursuing arts and sciences, I have been met with disbelief and sexist remarks due to my field of study. By succeeding and teaching in two fields historically dominated by men, I can shift the foundation of institutional sexism by empowering youngShow MoreRelatedIntroduction:. 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Discriminatory practice free essay sample

This topic will focus on discrimination and discriminatory practice. When discriminations happen it can have a very negative effect. When people discriminate they treat the individuals they are discriminating against differently from others. People can be discriminated against because of their social class, culture, ethnicity, race, gender, religion, sexuality or age. This topic will look at the different sorts of discrimination, discriminatory practice and non-discriminatory practice. Stereotyping: Stereotyping is the act of judging a person or group of people because of the actions or behaviours of others that are similar. Stereotyping can be on people in certain racial groups, certain age groups, or even on people who live in a certain area. When people say –all young people like loud music- or-all old people like bingo- they are stereotyping these groups. Stereotyping can have a negative effect on people because it assumes that everyone in a certain group is the same and has the same needs. Prejudice: Preconceive opinion that is not based on reason or actual experience. Prejudice means to judge someone without real knowledge or understanding even though that knowledge might be wrong. Sometimes people are prejudiced against others just because they are different, older, from another country, speak a different language or have a different faith. Types of discrimination: Culture Culture is the characteristics of a particular group of people, defined by everything from language, religion, cuisine, social habits, music and arts. Today, in the United States as in other countries populated largely by immigrants, the culture is influenced by the many groups of people that now make up the country. Disability The disability discrimination act (DDA) makes it unlawful to discriminate against someone who has a disability. The act covers empowerment, access to goods, facilities and services of organisations. It now gives people with disabilities rights in the areas of: †¢employment †¢education †¢access to goods, facilities and services, including larger private clubs and transport services †¢buying or renting land or property, including making it easier for people with disabilities to rent property and for tenants to make disability-related adaptations †¢functions of public bodies, for example issuing of licenses The legislation requires public bodies to promote equality of opportunity for people with disabilities. It also allows the government to set minimum standards so that people with disabilities can use public transport easily. Age Age discrimination happens when someone is treated unfavourably because of their age, without justification, or is harassed or victimised because of their age. But discrimination can also occur Indirectly, that is, when care is offered in such a way that older people are disadvantaged because They are disproportionately affected. Discrimination occurs at many levels, from the System-wide to the individual. Age discrimination results from ageism which is a form of prejudice. Despite the fact that the Majority of older people describe themselves as being in good health (less than one per cent of the Older population is in hospital at any one time), older people tend to be stereotyped as a Homogenous group characterised by passivity, failing physical and mental health and dependency. Social class Our social class is the place where we live, the higher the class, the better the place is kept and maintained. When sociologists talk of social class, they refer to a group of individuals who occupy a similar position in the economic system of production. Within that system occupation is very important because it provides financial rewards, stability and benefits like healthcare. Gender A person cannot be discriminated against because of their gender. Under the Gender Equality Duty 2007. Direct sex discrimination is less favorable treatment of a woman than a man (or vice versa) because of their sex. Indirect sex discrimination occurs when a condition or requirement is applied equally to both women and men but, in fact, significantly fewer members of one sex would be able to comply with it and is not justifiable on objective grounds unrelated to sex. In order to show that this is the case, you would have to be ready with statistics to show that the condition would affect more members of one sex. Sexuality Sexual orientation can refer to a person who is attracted to another person of the same sex (gay and /or lesbian, the opposite sex (heterosexual), or both sexes (bisexual). Health status Sometimes difficult decisions have to be made regarding a person’s medical treatment, taking into account the cost of the treatment. Family status This can lead to a variety of discrimination’s against gay and/ or lesbian parents, parents of different genders, parents of different races with mixed race children and other family groupings Cognitive ability Discrimination on the grounds of cognitive ability may arise because of a brain injury, a learning disability or difficulty, or a person’s social class or education. There are many types of discriminatory practice in health and social care settings such as i. Labelling or stereotyping people – making assumptions. ii. Being prejudiced. iii. Avoiding people because they are different. Using negative body language towards people who are different. v. Not considering peoples individual needs preferences. Giving poor physical care because the needs of different people are ignored. Forms of decimation: There are many forms of discrimination that we should be aware of: i. Devaluing – achievements not praised or being ignored, being unfairly criticised. ii. Avoidance- not listening to a particular person on purpose. iii. Verbal abuse- cursing at someone e. g. calling them fat ugly. iv. Physical abuse- assaulting a person. v. Neglect- ignoring a person’s needs. P3- Describe the potential effects of discriminatory practice on those who use health or social care services. Discriminatory practice has caused a lot of negative possessions on individuals being cared for. I’ll be extending it and giving detailed information about these certain effects of discriminatory practice in HSC. Marginalisation Marginalisation is communal procedure in which an individual or a group of people are made marginal or being treated insignificant In society when an individual or group of people are edged out; normally the effect of discrimination it refers to make the person standout and look very different from others. In addition, this is why they are subsequently feeling lonely and left out from the rest of the society. There has been an extensive range of discrimination circumstances that has been generally discovered by Journal of Social Work concerning marginalisation. The homophobic societies in April 2009 looked at the cruelty and marginalisation of older gay men, lesbian, bisexual people. Later in November, there was a case of marginalisation of children with AIDS/HIV. In the health and social care field, all professionals are expected to know that no one should be marginalised disregarding what their circumstances, sexual orientation, and background or health status. Disempowerment Disempowerment is the reduction of authority, control or inspiration after which people or groups of organised individuals obligate to make their own decisions, selections and figure their own lives from that point and onwards Groups of people or individuals that discriminated in contradiction of, by authoritative groups or other individuals will tend to feel disempowered. Moreover, they might be keen to contest against this situation; in some circumstances they may also conquest their cases. On the other hand, a large population regularly don’t succeed and lose against the discrimination. Consequently, in some cases many might become very depressed or miserable, diminished or devalued and disempowered; which can lead to more health matters. Low Self-Esteem and Self-Identity Low self-esteem is the reduction of pride in oneself; self-respect or dignity there will be a case of self-confidence and self-assurance whilst being discriminated. In the health and social care field, those people who are defenceless and weak are more likely to have a low self-esteem before they start using this field. An individual who are more probable to have low self-esteem will be necessarily experience undesirable self-identity, which might lead to a very low and weak feeling; the individual will start to feel depressed and will feel insignificant. The health and social care workers must certify that every individual’s self-esteem is upheld either if it’s high or can be elevated if it’s low; they must have assistance towards patient and try managing with their condition somehow, as professionals. Restricted Opportunities Not giving everyone similar opportunities as for anyone else due to their culture, age, sex, colour, class, religion, disability, health/family status and cognitive ability it’s certain that all forms of discrimination can cause harm and also lead to poorer health towards an individual; especially whilst not using health and social car facility. In some cases, the discrimination may come from the government itself, or by other individuals in the surroundings or health organisations. Negative Behaviours Negative Behaviours Such As Aggression or Criminality Conservative and impulsive behaviours that frequently results in violation household instructions or the law; aggressive behaviours is essentially fierce and unpredictable. Discrimination has many side effects for example; negative conduct, misconduct or aggression. Individual’s behaviour had a change whilst living in poverty and suffering discrimination. In many cases; it has been shown that many people could experience adversity and then this may lead to frustrations towards the teachers, police and health and social care workers. Moreover, some aggressive individuals may take out their fury on those who they see that come across as very powerfully positioned and therefore, health and social care workers could find themselves physically or verbally attacked or condemned; this may occur being some of the patients could have anger management therefore, they take out all their anger on health and social care professionals. In addition, negative behaviour could also happen while in care by drug users.

The Meaning of ADR - AE - and SAEs

Question: Explain The Meaning of ADR, AE, and SAEs. Answer: Clinical safety information is one of the important factors, through which the management take proper actions to minimise the effect on the treatment. Necessary information has to be gathered for improving or introducing good and effective clinical practice standards. Experts ensure to gather the required information through which the periodic safety measures are updated on a regular basis. The guidelines required for improving the regulations and practices along with the time frames has to be analysed and introduced. Clinical safety information is necessary, as it helps the experts to introduce the right steps through which the changes can be introduced. The medical products that are under development have to be checked at the earlier stage. This has to be done before implementing the marketing strategies. Medicinal products undergoes through different development process and the same needs to be evaluated. For this, safety data needs to be collected and analysed by the experts. In this process, the rules and regulations imposed by different countries has to be followed. The rules differ and depend upon the complex or the nature of medicines (Adverse Event Reporting, 2005). Some of the issues that are associated with the process of medical development include - 1. Introducing standard definitions or terminology for developing or harmonization of the medicines. 2. Introducing an effective and reliable clinical safety reporting system. It also includes introducing mechanism that would help in investigating and conducting the research work (Ceh, 2009) The terms and definitions used for medical terms are quite important and the same needs to be understood in the right manner. Through this process, the positive and negative aspects associated with the product development can be analysed. Pharmacovigilance harmonization is associated with analysing the situations that involves in the clinical investigation. The modification regardless of the nature has to be considered. This is required for accommodating the development environment and pre-approval of the medicinal development process (Careb Ae Guidance, 2010). Safety data for medical purposes are collected for the below mentioned factors 1. Controlling the adverse events, which is related to the medical development 2. Analysing the serious adverse events associated with the medicinal developmental process. 3. Collecting and analysing data for laboratory and project data that is required for conducting the research for the medical development purposes (EMEA, 2002). Sources adopted for analysing the details PR the information that is collected by the experts for conducting the medical research has to be spontaneous. This would also include implementing rules for the legal guardian that is related to the member involved in the study or the research work. With the help of the non-directive and or open questioning method, it is possible to gather and analyse the essential information that is associated with the research for the medical development. The role played by the investigational team like the physical examiners, different type of tests, and others are also included in the process. In the AE process, collecting the dairy cards and analysing the electronic agendas has to be evaluated (Kabanywanyi et al., 2010). Safety data and its importance In the clinical safety issues the factors associated with the drug development needs to be reviewed thoroughly. Through this process, appropriate action plan can be planned and implemented by the experts. The safety of the patients and the volunteers has to be analysed. For this, the on-going factors has to be done after analysing the below mentioned factors Monitor the signal generation process Review the collected factors Analyse the risk benefits, which is done through ratio for the drug that is used by the drug manufacturing the drugs. Introduce rules or regulatory policies for improving the quality of services or manufacturing of the goods (Zongo et al., 2007). Adverse events The occurrence of the medical uncertainty can affect the clinical investigation process. Thus, the corrective measures for improving the pharmaceutical product manufacturing have to be introduced. In this case, the occurrence of the unfavourable incidence has been analysed. This would help in improving the quality of services that is intended to be provided to the people. Through this process the symptoms and disease nature can be analysed. This would help in rendering the best services to the people. SAE or severity of the adverse events It is essential to identify the signs or symptoms that can affect the health of the people. In case of moderate factors the discomfort factors that can interfere with the usual activity has it be identified. Severity of the medical problem is related to incapacitating the inability of the individual to perform the tasks, which also includes usual activities (EMEA, 2002). References Adverse Event Reporting, 2005. Standard Operating Procedure Number: 3-2. Page 1-6. Viewed on 6th March, 2015. Retrieved from https://ahc-sharepoint.uc.edu/hrp_policies/Clinical%20Site%20SOP%20Templates/3%20-%20Unanticipated%20Problems/SOP%203-2%20Adverse%20Event%20Reporting%20final.pdfCeh E, 2009. Journal of Clinical Research Best Practices. Vol. 5, No.3. Viewed on 6th March, 2015. Retrieved from https://firstclinical.com/journal/2009/0903_Adverse_Prep.pdfCareb Ae Guidance, 2010. Canadian Association of Research Ethics Boards Guidance on Reporting of Unanticipated Problems including Adverse Events to Research Ethics Boards in Canada. Viewed on 6th March, 2015. Retrieved from https://www.careb-accer.org/sites/default/files/uploads/en/Recently%20Filed%20Comments/CAREB%20Guidance%20-%20AE%20Reporting%20-%20July%202010.pdfEMEA, 2002. European Medicines Agency. Viewed on 6th March, 2015. Retrieved from https://ethikkommission.meduniwien.ac.at/fileadmin/ethik/media/dokumente/rechtsgrundlag en/GCP.pdfKabanywanyi A, Mulure N, Migoha C, Malila A, Lengeler C, Schlienger R, and Genton B, 2010. Experience of safety monitoring in the context of a prospective observational study of artemetherlumefantrine in rural Tanzania: lessons learned for pharmacovigilance reporting. Viewed on 6th March, 2015. Retrieved from https://www.biomedcentral.com/content/pdf/1475-2875-9-205.pdfZongo I, Dorsey G, Rouamba N, Tinto H, Dokomajilar C, Guiguemde RT, Rosenthal PJ, and Ouedraogo JB, 2007. Artemether-lumefantrine versus amodiaquine plus sulfadoxine-pyrimethamine for uncomplicated falciparum malaria in Burkina Faso: a randomised non-inferiority trial. Lancet 2007, 369:491-498