Strategic Plan, Part III: Balanced Scorecard

The objectives for argon derived from the complaint statement together with our company aim to run our clients and their clients with the near flexible and effective customer relations operate and protecting the kind between a recognizable brand name and the customers that are served. The mission statement clearly outlines what is important to our clients, their customers and lastly what is most important to LLC. A satisfied customer is paramount to the success of our clients.This objective is only achieved by the professionalism, caring and the understanding by the telephone optic agents that we are the graduation exercise line of customer interaction that represents the client company. Our position in the appendage must leave a desirable first impression upon the client customers. Our management team grasp of a body of knowledge pertaining to the look to center industry go forth continue to nurture a work-force that is world primed to provide impeccable customer relati ons services to an spread out field consisting of retailers in every industry of service.The role of the call center is growing in the service industry. Our vision statement recognizes the position of call centers as technological advances are made to deliver superb customer service relations. Technology will be the deciding factor in achieving objectives. The larger customer relations firms are poised to continue out-sourcing their services which leaves a void for customer service relations opportunities in the linked States. Our vision to continue to grow our work-at-home program is a strategic peak and a competitive expediency that we feel will continue to bent grass us apart from the competition.The overall logistics of the work-at-home program must be limited to ensure the success of the batchdidates that desire to service client customers from home. This program is a key objective to future growth for our organization. The vision demands continual fosterage and innovati on that will formulate an already client and customer cordial service to a business model that will expand to other(a) areas of retail industries. The SWOTT analysis showed strength in the areas of intellectual property and a business model that has a focus on work-at-home moms.These two objectives will be the driving force that will allow LLC to strengthen the profitability, energy and productivity of our clients. There is also an expectation for an increase in securities industry share which will provide added incentives to our employees and management team. A key function of the SWOTT analysis is in the technological design of the latest equipment that will rigid the precedent moving forward for the industry. The knowledge that is required to implement the newer systems has unceasingly been an advantage for our management team.Any threats from competitors will be thwarted by the increase in market share and the ability to implement and provide training for the newer system s which will be done in-house. Any strategic advantage that can be attained must be sustained. The SWOTT analysis can not be over emphasized nor should it be downplay the threats to an organization. It has been utilise as a tool that will give our organization the scoop up internal analysis that shows what is possible internally in light of the orthogonal factors.